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Terms of Service

Last updated: May 7, 2026

These terms govern the relationship between the operator of Fakturqa and its user. By registering an account you agree to the current version of these terms.

1. Operator

The operator of Fakturqa (the "service" or "we") is Peter Buchlák, sole trader, business ID (IČO): 87549301, registered office Na Zlaté stoce 1886/5A, 370 05 České Budějovice, Czech Republic. Contact e-mail info@fakturqa.com.

2. Service description

Fakturqa is a SaaS application that:

  • Receives invoices forwarded by e-mail or uploaded manually.
  • Uses AI (OCR) to extract structured data from them.
  • After your approval — or automatically — pushes the expense to a connected accounting system (iDoklad, Fakturoid, Flexibee).

The service does not guarantee 100% accuracy of extracted data — you must review the data before sending it to your accounting system. Switching to auto-sync mode is a deliberate choice; the resulting data in the target system is the user's responsibility.

3. Registration and account

  • Registration is free. The Free plan allows 5 invoices per month.
  • The user must provide accurate identification data (especially business ID and company name, for correct issuance of tax invoices).
  • Passwords must be at least 8 characters; the user is responsible for keeping them secure.
  • Multi-member organizations will be supported in the future (announced separately).

4. Plans and billing

  • Free — 0 CZK / month, 5 invoices / month.
  • Start — 49 CZK / month, 30 invoices / month.
  • Pohoda — 99 CZK / month, 100 invoices / month.
  • Pro — 199 CZK / month, 300 invoices / month.

Prices include 21% Czech VAT for domestic customers. EU VAT-registered customers with a valid VAT ID are charged under reverse charge (0%); non-EU customers are charged under export (0%).

Billing is monthly, prepaid. Subscriptions are available through two channels and the user chooses which one works for them:

  • Web (fakturqa.com): payments are processed by Stripe — Visa / Mastercard / American Express, plus Apple Pay / Google Pay where supported. After each successful payment we issue a Czech tax invoice via iDoklad and e-mail it to you. Tax invoices are also available in Settings → Plan and billing.
  • iOS app (App Store): purchases are processed through Apple In-App Purchase, where the merchant of record is Apple Distribution International Ltd. Apple issues the receipt, available in your Apple ID purchase history. We do not issue a Czech tax invoice for this channel — if you need one for business expense deduction, please subscribe via the web. Price, billing period and renewal terms are identical to the web.

5. Document limit

Once the monthly plan limit is reached, no further invoices are processed. The counter resets on the 1st of each month. Upgrading is possible at any time; for Stripe payments the difference is pro-rated, and for Apple payments the plan change uses the standard App Store upgrade flow.

6. Cancellation and refunds

  • Web subscriptions (Stripe): cancel any time via Settings → Plan → "Manage subscription" (Stripe Customer Portal). Your subscription continues until the end of the current paid period; afterwards your account reverts to Free.
  • iOS subscriptions (Apple IAP): managed and cancelled exclusively in Apple ID Settings → Subscriptions, under standard App Store rules. Refund requests are handled by Apple Support; as the operator we are not party to the transaction and cannot refund directly.
  • Refunds (web/Stripe): for consumers, the Czech 14-day right of withdrawal applies if the service has not been used to issue tax documents on your behalf. After such issuance, withdrawal under § 1837 of the Czech Civil Code is no longer available. If a refund is granted, we will issue a credit note.

7. User obligations

  • The user agrees not to use the service for unlawful activity, in particular processing third-party invoices without their consent.
  • The user must keep billing details (business ID, VAT ID, registered office) up to date — incorrect data can result in incorrect tax invoices.
  • Account sharing across multiple people is not technically prohibited, but we recommend separate accounts per team member.

8. Liability

The operator's total liability towards a single user is limited to the fees paid in the 12 months preceding the event causing damage. We are not liable for damage caused by an outage of a connected accounting system, of Stripe, or by incorrect OCR extraction the user did not review before submission.

The service is provided "as is". We strive for high availability but do not guarantee uninterrupted operation.

9. Termination

  • The user can cancel their account at any time by contacting support.
  • The operator reserves the right to terminate the contract on material breach (abuse, illegal content) — without refund of unused subscription.

10. Changes

Changes to these terms will be announced by e-mail at least 30 days before they take effect. If you do not agree with the changes, you may cancel your account before the effective date without penalty.

11. Governing law

These terms are governed by Czech law. Disputes are subject to the relevant Czech courts. Nothing in these terms limits consumer rights under the Czech Consumer Protection Act.